Office of the Ombudsperson
Oakland Unified School District
Lakeview Campus - Cafeteria Room
746 Grand Avenue
Oakland, CA 94610
Telephone: (510) 273-3243
FAX :(510) 273-3252
On January 7, 2013, the District Administration Building was closed due to severe flooding and all departments have moved to new temporary locations. As a result, the Office of the Ombudsperson has moved to the Lakeview Campus.
The Office of the Ombudsperson is responsible for the intake and monitoring of all formal District complaints. Formal complaints can be filed in this office.
The Ombudsperson is also responsible for investigating complaints regarding discrimination as well as complaints concerning the state program for English Language Learners (ELL) and retaliation for, or interference with ELL Program advocacy. The Ombudsperson also coordinates Williams Uniform Complaints and submits a Quarterly Report to the Governing Board. The Ombudsperson also serves as the Title IX Coordinator for Educational Equity.
The District encourages the early, informal resolution of complaints at the site level whenever possible. If parents or guardians have a concern they should first contact the Principal at their child's school. Please see the attached directory which lists the name of the Principal of each school. Schools Directory
If you have additional questions or are not satisfied with the resolution offered by your child's school Principal, you may also contact the Regional Executive Officer, for additional assistance. School Sites by Region - Network 2012-13
If your child attends a public Charter School, you should contact the Principal of your child's school. Charter Schools Directory All charter schools have their own complaint procedures and Governing Board. You may also contact the District's Charter Schools Office for assistance by contacting Mr. Dotson, Interim Charter Schools Coordinator at (510) 336-7572 or FAX (510) 482-6774.The Charter Schools Office is located at the Tilden Campus, 4551 Steele Street, Oakland, CA
B. Non-Discrimination / Harassment (Students) (Amended 10/26/11)
The Governing Board desires to ensure equal opportunities for all students in admission and access to to the district's educational programs, guidance and counseling program, athletic programs, testing procedures, and other activities. District programs and activities shall be free from discrimination, including harassment, with respect to a student's actual or perceived sex, gender, ethnic group identification, race, national origin, religion, color, physical or mental disability, age or sexual orientation.
Board Policy 5145.3 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]
C. Annual Notification of Uniform Complaint Procedures: 2012-13 (REVISED 2/8/13)
This notice should be disseminated to students, employees, parents or guardians, school and district advisory committees, appropriate private school officials or representatives, and other interested parties.
D. Uniform Complaint Procedures (UCP) - Amended 11/18/09
For complaints regarding allegations of non-compliance with state and federal programs and/or for allegations of discrimination. These procedures should be posted in the main office of each school as well as at the district office. Please discard old documents and please post new documents.
E. Williams Uniform Complaint Procedures (WUCP)
For complaints concerning lack of textbooks or instructional materials, teacher vacancy or misassignment, unsafe conditions of school facilities, unclean bathrooms and/or CAHSEE Intensive Instruction and Services.
These procedures are required to be posted in the main office of each school as well as at the district office. The Notice of Complaint Rights (E1) is required to be posted in every classroom of every school.
F. California High School Exit Exam (CAHSEE) - Intensive Instruction & Services Program
Education Code section 37254 requires that the following notice be posted in the school office of each school serving students in grade 10-12, the district office, and on the internet website of the school district.
- Student Eligibility Notice [English], [Spanish], [Chinese], [Vietnamese], [Cambodian] (doc)
G. OUSD Police Complaints Process and Complaints Reports Policy (6/27/12)
The complaint and report process shall be used by any member of the public to report an incident that pertains to the conduct of the Oakland School Police Department. It may be used to document information regarding employee commendatory acts or misconduct. It can also be used to offer criticism and recommendations regarding policies, or to report any activities or conditions requiring an investigation, attention, or reform.
In order for timely review of the facts, including interviewing witnesses, the complaint should be filed within 120 days of the alleged misconduct. The public may file a complaint and report with the District Ombudsperson or James Williams, Chief of Police, 1011 Union Street, Oakland, CA 94607, Telephone (510) 874-7777; FAX (510) 874-7787 or online at email@example.com
H. Sexual Harassment (Students) (Amended 10/26/12)
The Governing Board is committed to maintaining an educational environment that is free from harassment and discrimination. The Board prohibits sexual harassment of students by other students, employees, or other persons, at school or at school-sponsored or school-related activities. The Board also prohibits retaliatory behavior or action against persons who complain, testify, assist, or otherwise participate in district complaint processes.
Board Policy 5145.7 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]
Administrative Regulation 5145.7 [English], [Spanish], [Chinese], [Vietnamese], [Cambodian], [Arabic]